Patient survey 2009 / 2010
The results from the National Survey for our practice are based on 407 returned questionnaires.
The latest finding from the National GP Patient survey shows the headline result as :
93% satisfaction rate with overall care received at the surgery - this is higher than the Norfolk PCT rate, higher than the Strategic Health authority rate and higher than the National rate
In addition we acheived the following results:
93% of respondents fairly or very satisfied with the helpfulness of reception staff
65% of respondents found it fairly or very easy to get through on the phone - this is an improvement on last year due to a change of systems following patient feedback
92% of respondents found it very easy to access our surgery
99% of respondents found our surgery to be very clean
77% of respondents were able to see a GP on the sameday or next 2 days
64% of respondents were able to see a GP more than 2 days ahead
80% of respondents were fairly or very satisfied with our opening hours
95% of respondents found it fairly or very easy to get an appointment with a nurse - higher than local/reginal and national average
80% of respondents felt the doctor was good at involving the patients in decisions about care - higher than local/reginal and national average
61% of respondents felt that they had enough support from local services to help manage long term conditions - higher than local/ regional and nationa average
81% of respondents felt that the nurse was good at asking about symtoms - higher than local/reginal and national average
Areas identified for action planning:
- To work with the Patient Participation group and the clinical staff to discuss way to improve ease of access to telephone consultations with clinicians
- To work with the Patient Participation group and staff to consider option to improve access to pre-bookable appointment slots - ( currently we provide 326 pre-bookable appointment slots per week
- to update our Patient Information Screens and literature with practice information to help keep patients informed of changes