Our new Practice Manager started with us in May 2010 as we said a fond farewell to Debbie Wade who has gone to a practice nearer to her home.

Zoe Macey has been promoted to become the Dispensary Lead and will work with Natalie Catley ( the new Practice Manager) to ensure we continue to deliver our dispensing services to the same high standard.

Our new Practice Manager started with us in May 2010 as we said a fond farewell to Debbie Wade who has gone to a practice nearer to her home.

Zoe Macey has been promoted to become the Dispensary Lead and will work with Natalie Catley ( the new Practice Manager) to ensure we continue to deliver our dispensing services to the same high standard.

The surgery will be closed on Thursday 22 April from 12 noon - 2pm for staff training.

The surgery will be closed on Thursday 22 April from 12 noon - 2pm for staff training.

The Dispensary will be closed on Tuesday 20 April from 12.30pm - 2.30pm for staff training

The Dispensary will be closed on Tuesday 20 April from 12.30pm - 2.30pm for staff training

The NHS in England are changing the way we store and manage your health records.

What are the changes?

The NHS are introducing summary care records (SCRs), as part of the NHS Care Records Service, to improve the safety and quality of patient care. SCRs will give health-care staff faster, easier access to reliable information about you to help with your treatment. Today, records are kept in all the places where you receive care. These organisations can usually only share information from your records by letter, email, fax or phone. At times, this can slow down treatment and sometimes information can be lost along the way. Now there will be quicker ways to get important information to the NHS staff treating you, incl [...]

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The NHS in England are changing the way we store and manage your health records.

What are the changes?

The NHS are introducing summary care records (SCRs), as part of the NHS Care Records Service, to improve the safety and quality of patient care. SCRs will give health-care staff faster, easier access to reliable information about you to help with your treatment. Today, records are kept in all the places where you receive care. These organisations can usually only share information from your records by letter, email, fax or phone. At times, this can slow down treatment and sometimes information can be lost along the way. Now there will be quicker ways to get important information to the NHS staff treating you, including in an emergency and when you use out-of-hours services when your GP practice is closed You will have an SCR, which will be available to people providing you with care anywhere in England. At first, your SCR will contain important information about your health, such as details of any allergies, your current prescriptions and whether you have had any bad reactions to medicines. After that, each time you use any NHS health service, we may add details about any health problems, summaries of your care and the professionals treating you to your SCR. As we add new information to your record, you can discuss what is being added and how sensitive information is handled. We are gradually introducing SCRs across England. We are telling you about this before your SCR is ready, so that you have time to think about your options. If you choose to have an SCR, NHS staff will ask you if they can look at it every time they need to. If you do not want us to make an SCR for you, you can choose not to have one.

THIS WILL NOT HAPPEN IMMEDIATELY - NHS NORFOLK WILL BE SENDING OUT LETTERS TO EXPLAIN THE PROCESS TO ALL PATIENTS FROM 22 FEBRUARY AND YOU WILL HAVE 12 WEEKS TO DECIDE YOUR OPTIONS.

If you wish, you can find out when this will happen by visiting our website www.norfolk.nhs.uk or by calling the NHS Norfolk PALS team on 0800 5874132.

Get a copy of the leaflets - Your health information

Confidentiality and the NHS Care Records Service’ and ‘The NHS Care Record Guarantee for England from www.nhscarerecords.nhs.uk, or from your GP’s surgery, or phone 08453 700 750.

For more information about SCRs, phone our NHS Care Records Service Information Line on 0845 603 8510 or contact your local Patient Advice and Liaison Service (PALS). Ask your local NHS for details or visit www.pals.nhs.uk. You can also get more information at www.nhscarerecords.nhs.uk including information about all of the options in this leaflet.

Medical Students – Ladies are you able to help us?

• Are you able to spare an hour on a Monday afternoon between 2-3pm?
• Are you willing to discuss your medical history with a pair of 4^th year medical students?
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Medical Students – Ladies are you able to help us?

• Are you able to spare an hour on a Monday afternoon between 2-3pm?
• Are you willing to discuss your medical history with a pair of 4^th year medical students?
• Would you be willing to discuss with them, any of the following, your birth experiences, hormonal problems, periods, breast problems, contraception methods or sexual health with the students? (they won’t be examining you)

This is the second year Dr Singh and Dr Bindel have supervised the medical student program with the UEA medical school. Last year the patients who kindly gave up their time found it a very positive experience. The students will then meet with you in one of our consulting rooms and prompt discussion by asking you questions. Last year the feedback from the students was that meeting the patients to take their histories was the part of their time that they found most useful and enjoyable and the students and the partners were very grateful for the time that people took with them.

If you feel that you are able to help please call Annette at the surgery on 01603 777909.

Dispensary

Dispensary continues to be busy. Please allow 48 hours for your medication (or prescription, if we cannot dispense for you) to be completed before collection. The answer machine is available 24 hours a day, seven days a week. Alternatively repeats can be ordered via the website at www.h-wmc.co.uk and repeat slips can be placed in the box in the foyer either internally or externally if we are not open. Please do not queue up to hand the repeat slip to the dispensary staff. Please remember we can only dispense items from your repeat list, all other requests must be referred to your doctor. Delivery Service – Dispensing PatientsWe are now offering a free delivery service to patients who are unable to get to the surgery to collect their medication. At the moment deliveries are Tuesdays to Horning, Neatishead and Tunstead. Thursdays to Salhouse and Rackheath.

If you require delivery please request this at the time of ordering your repeat medication. We will also consider delivery to other patients where the need arises, please speak to our dispensary manager if you would like to be considered