Thank you very much to a member of our Patient Participation Group for his technical suggestion at the last meeting - I am pleased to say the newsletter feature now works and you should be able to download our most recent newsletter.

Thank you very much to a member of our Patient Participation Group for his technical suggestion at the last meeting - I am pleased to say the newsletter feature now works and you should be able to download our most recent newsletter.

In response to our patient survey you will notice a new tab on the left hand side of the screen which tells you when our GPs are in surgery.

In response to our patient survey you will notice a new tab on the left hand side of the screen which tells you when our GPs are in surgery.

The results of our Patient Satisfaction Survey results are now available - please look under the Patient Survey Results tab for a copy of the full results.

The results of our Patient Satisfaction Survey results are now available - please look under the Patient Survey Results tab for a copy of the full results.

Following feed back from our patient survey this year the dispensary will remain open over the lunchtime period from 1st April 2012.  Therefore dispensary opening times are now 08.30am-6.00pm weekdays.

Following feed back from our patient survey this year the dispensary will remain open over the lunchtime period from 1st April 2012.  Therefore dispensary opening times are now 08.30am-6.00pm weekdays.

We really appreciate all the efforts that patients make to let us know if they are unable to attend an appointment.  We are pleased to announce an additional service for out of hours in a new appointment cancellation line that is open between 6.00pm and 8.30am.

 

To access this service please call 01603 777888 and leave your details. 

We really appreciate all the efforts that patients make to let us know if they are unable to attend an appointment.  We are pleased to announce an additional service for out of hours in a new appointment cancellation line that is open between 6.00pm and 8.30am.

 

To access this service please call 01603 777888 and leave your details. 

The NHS in England are changing the way we store and manage your health records.

 

What are the changes?

 

The NHS are introducing summary care records (SCRs), as part of the NHS Care Records Service, to improve the safety and quality of patient care. SCRs will give health-care staff faster, easier access to reliable information about you to help with your treatment. Today, records are kept in all the places where you receive care. These organisations can usually only share information from your records by letter, email, fax or phone. At times, this can slow down treatment and sometimes information can be lost along the way. Now there will be quicker ways to get important information to the NHS staff treating you, including in an emergency and when you use out-of-hours services when your GP practice is closed You will have an SCR, which will be available to people providing you with care anywhere in England. At first, your SCR will contain important information about your health, such as details of any allergies, your current prescriptions and whether you have had any bad reactions to medicines. After that, each time you use any NHS health service, we may add details about any health problems, summaries of your care and the professionals treating you to your SCR. As we add new information to your record, you can discuss what is being added and how sensitive information is handled. We are gradually introducing SCRs across England. We are telling you about this before your SCR is ready, so that you have time to think about your options. If you choose to have an SCR, NHS staff will ask you if they can look at it every time they need to. If you do not want us to make an SCR for you, you can choose not to have one.

THIS WILL NOT HAPPEN IMMEDIATELY - NHS NORFOLK WILL BE SENDING OUT LETTERS TO  EXPLAIN THE PROCESS TO ALL PATIENTS FROM 22 FEBRUARY AND YOU WILL HAVE 12 WEEKS TO DECIDE YOUR OPTIONS.

 

If you wish, you can find out when this will happen by visiting our website www.norfolk.nhs.uk or by calling the NHS Norfolk PALS team on 0800 5874132.

Get a copy of the leaflets - Your health information

 

Confidentiality and the NHS Care Records Service’ and ‘The NHS Care Record Guarantee for England from www.nhscarerecords.nhs.uk, or from your GP’s surgery, or phone 08453 700 750.

 

For more information about SCRs, phone our NHS Care Records Service Information Line on 0845 603 8510 or contact your local Patient Advice and Liaison Service (PALS). Ask your local NHS for details or visit www.pals.nhs.uk. You can also get more information at www.nhscarerecords.nhs.uk including information about all of the options in this leaflet.

The NHS in England are changing the way we store and manage your health records.

 

What are the changes?

 

The NHS are introducing summary care records (SCRs), as part of the NHS Care Records Service, to improve the safety and quality of patient care. SCRs will give health-care staff faster, easier access to reliable information about you to help with your treatment. Today, records are kept in all the places where you receive care. These organisations can usually only share information from your records by letter, email, fax or phone. At times, this can slow down treatment and sometimes information can be lost along the way. Now there will be quicker ways to get important information to the NHS staff treating you, including in an emergency and when you use out-of-hours services when your GP practice is closed You will have an SCR, which will be available to people providing you with care anywhere in England. At first, your SCR will contain important information about your health, such as details of any allergies, your current prescriptions and whether you have had any bad reactions to medicines. After that, each time you use any NHS health service, we may add details about any health problems, summaries of your care and the professionals treating you to your SCR. As we add new information to your record, you can discuss what is being added and how sensitive information is handled. We are gradually introducing SCRs across England. We are telling you about this before your SCR is ready, so that you have time to think about your options. If you choose to have an SCR, NHS staff will ask you if they can look at it every time they need to. If you do not want us to make an SCR for you, you can choose not to have one.

THIS WILL NOT HAPPEN IMMEDIATELY - NHS NORFOLK WILL BE SENDING OUT LETTERS TO  EXPLAIN THE PROCESS TO ALL PATIENTS FROM 22 FEBRUARY AND YOU WILL HAVE 12 WEEKS TO DECIDE YOUR OPTIONS.

 

If you wish, you can find out when this will happen by visiting our website www.norfolk.nhs.uk or by calling the NHS Norfolk PALS team on 0800 5874132.

Get a copy of the leaflets - Your health information

 

Confidentiality and the NHS Care Records Service’ and ‘The NHS Care Record Guarantee for England from www.nhscarerecords.nhs.uk, or from your GP’s surgery, or phone 08453 700 750.

 

For more information about SCRs, phone our NHS Care Records Service Information Line on 0845 603 8510 or contact your local Patient Advice and Liaison Service (PALS). Ask your local NHS for details or visit www.pals.nhs.uk. You can also get more information at www.nhscarerecords.nhs.uk including information about all of the options in this leaflet.