Guide to Information provided by GPs under the model publication scheme
Under the Freedom of Information Act 2000 all public authorities are required to have and operate a publication scheme approved by the Information Commissioner. Doctors providing medical services under most contracts with the NHS in England, Wales and Northern Ireland are public authorities in respect of information relating to those services.
It is the intention of the Information Commissioner that all public authorities should adopt and operate the one model scheme that has been approved. This is a very general scheme based on the principal that all public authorities need to recognize the public interest in the transparency of the services provided for and paid for by the general public. It is a commitment to make information easily available to the public.
Note: The scheme is only for information held as a public authority and does not include any information that is not held, is held for other purposes or would be exempt from release.
The scheme requires three documents to be considered:
· the model scheme itself;
· our guidance on adopting and operating the scheme; and,
· a guide provided by the public authority indicating what information will be provided, how it will be provided and whether any charge will be made for its provision.
To assist medical practitioners who are public authorities we have produced the outline of a guide for their use. They should consider expanding elements of it to provide greater explanation and additional information where this can be done. For example if there are specific plans for the provision of NHS services these could be detailed. It is not necessary to submit the guide completed by the practice for approval.
We recognize that it is unlikely that GPs are going to have registers available for public inspection and while this remains the case “None Held” can be entered in this section. Under policies and procedures we have listed the policies we would expect practices to have. Again if this is not the case, “Not held” can entered in the relevant part. Any additional policies should also be listed.
Fees should be requested only where this is done in accordance our guidance.
Information available from Hoveton & Wroxham Medical Practice providing medical services under contract to the NHS under the Freedom of Information Act model publication scheme
Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service.
|
Information to be published |
How the information can be obtained (eg hard copy, website) |
Cost |
|
Class1 - Who we are and what we do
This publication scheme is a complete guide to the information routinely made available to the public by Dr Linda Hunter, Dr Vivienne Fowler, Dr Clare Singh, Dr Matthew Morley, Dr Holger Bindel, Dr Carsten Dernedde and Mrs Sandra Edgell.
It is a description of the information about the Hoveton & Wroxham Medical Practice and the General Practitioners that work there that is available to the public.
It will be reviewed at regular intervals and we will monitor its effectiveness.
The Practice is part of NHS Norfolk and provides services for patients living within the boundaries of Hoveton & Wroxham and surrounding localities.
The Hoveton and Wroxham Medical Practice is located at: Stalham Road, Hoveton, Norwich NR12 8DU
The Practice supplies services in accordance with a Personal Medical Services contract held with NHS Norfolk.
A full list of local General Practices can be found on the PCT website www.norfolk.nhs.uk |
For further details about any of the information on this form please access the Practice website www.hovetonandwroxhammedicalcentre.nhs.uk
OR
Contact Sandra Edgell, Business Manager.
There may be a charge made to cover the costs of copying, printing, postage and the administrative costs involved in responding to requests under the Freedom of Information Act.
You will be notified of such charges at the time of request. |
|
|
Doctors in the practice Partners Dr Linda Hunter Dr Vivienne Fowler Dr Clare Singh Dr Matthew Morley Dr Holger Bindel Dr Carsten Dernedde GP Registrars: On rotation from NHS East of England Deanery
|
|
|
|
Contact Details for the Practice The Practice can be contacted by telephone on 01603 782155. The Practice can be contacted by fax on 01603 782189. The Practice can be emailed on norpct.hwmc@nhs.net (please do not use this email address for any clinical correspondence). To write to the Practice please use the following address: Hoveton & Wroxham Medical Centre, Stalham Road, Hoveton, Norwich, NR12 8DU The Practice website is available at http://www.hovetonandwroxhammedicalcentre.nhs.uk
|
|
|
|
Opening hours
The Practice is open from 8.30am to 6pm Monday to Friday.
|
|
|
|
Other staffing details
The full names of the GPs at the Practice are listed in the introduction to this publication scheme. The Practice also employs:
· Practice Nurses · Dispensers · Administrative & Reception Staff · Operations Manager · IT, Data and Quality Co-Ordinator
|
|
|
|
|
|
|
|
Class 2 – What we spend and how we spend it (Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit)
The Hoveton & Wroxham Medical Centre receives money from NHS Norfolk according to its contract for Personal Medical Services.
The Value of the PMS Contract with NHS Norfolk for 08/09 was £721,976.88
|
|
|
|
There may be circumstances where material cannot be released because it is confidential or commercial information or the appropriate officer for these purposes, under the Act, has taken the view that it maybe prejudicial to the conduct of the Practice’s affairs. |
|
|
|
Audit of NHS income
NHS Income is audited in several ways using software such as QMAS, MiQuest.or other search based audits as requested by NHS Norfolk |
|
|
|
|
|
|
|
Class 3 – What our priorities are and how we are doing (Strategies and plans, performance indicators, audits, inspections and reviews)
Our priority is to provide high quality services as commissioned by NHS Norfolk under our PMS Contract.
In addition under the Quality And Outcomes Framework (QOF) we satisfy a range of clinical and administrative performance indicators which are subject to audit and review by the Department of Health and NHS Norfolk.
The Practice trains GP registrars and medical students as we believe this enhances educational opportunities and the quality of clinical practice. |
|
|
|
|
|
|
|
Plans for the development and provision of NHS services During 09 / 10 our priorities are to: · Maintain our excellent level of care provided to our patients · Provide a variety of appointments to improve access for all our patients · Discuss our priorities and level of service with our Patient Participation Group
|
|
|
|
|
|
|
|
|
|
|
|
Class 4 – How we make decisions (Decision making processes and records of decisions)
Practice Meetings with Partners and staff.
Meetings with NHS Norfolk representatives.
GP Forums
Practice Based Commissioning Forums
Practice Manager Forums
Meeting with Patient Participation Group |
Available on request from Sandra Edgell Business Manager. |
|
|
|
|
|
|
Records of decisions made in the practice affecting the provision of NHS services |
Available on request from Sandra Edgell Business Manager |
|
|
|
|
|
|
Class 5 – Our policies and procedures (Current written protocols, policies and procedures for delivering our services and responsibilities)
Current information only (mark “not held” against any policies not actually held)
|
Available on request from Sandra Edgell Business Manager |
|
|
Policies and procedures about the employment of staff |
Available on request from Sandra Edgell Business Manager |
|
|
Internal instructions to staff and policies relating to the delivery of services |
Available on request from Sandra Edgell Business Manager |
|
|
Equality and diversity policy |
Available on request from Sandra Edgell Business Manager
|
|
|
Health and safety policy |
Available on request from Sandra Edgell Business Manager |
|
|
Complaints procedures (including those covering requests for information and operating the publication scheme) |
Available on request from Sandra Edgell Business Manager |
|
|
Records management policies (records retention, destruction and archive) |
Available on request from Sandra Edgell Business Manager |
|
|
Data protection policies |
Available on request from Sandra Edgell Business Manager |
|
|
Policies and procedures for handling requests for information |
Available on request from Sandra Edgell Business Manager |
|
|
|
|
|
|
|
|
|
|
Class 6 – Lists and Registers
Currently maintained lists and registers only
|
|
|
|
Any publicly available register or list (if any are held this should be publicised; in most circumstances existing access provisions will suffice) |
None held |
|
|
|
|
|
|
|
|
|
|
Class 7 – The services we offer (Information about the services we offer, including leaflets, guidance and newsletters produced for the public)
The practice has an up to date booklet available in Reception and on the Practice website entitled ‘Information for Patients’. This booklet provides information about the Doctors and staff who work at the surgery and the services we offer.
Other information is available on the practice notice boards and display tables in the waiting areas.
The Practice publishes a regular newsletter for patients with information about events and campaigns running in the practice.
|
Available in the Practice or from the Practice website
http://www.hovetonandwroxhammedicalcentre.nhs.uk
|
|
|
|
|
|
|
The services provided at the Practice are
· Baby clinic · Carers support group · Cervical cytology · Child health surveillance · Contraceptive services · Counselling · Disease management clinics · District nurse · Health promotions clinics (e.g. well man and well woman clinics) · Health visiting · Immunisations · Maternity medical services · Mental Health Link Worker · Minor surgery services · Obstetric services · Occupational Health Medicals · Travel Clinics · Yellow Fever centre · Physiotherapy
|
|
|
|
Charges for any of these services
The following may attract an additional fee · Some travel vaccinations (such as yellow fever) · Some medicals and reports (such as HGV medicals and insurance reports) · Occupational health services |
|
|
|
Information leaflets
Information leaflets on a number of health matters are available on request or from either of our reception areas.
|
|
|
|
Out of hours arrangements
Out of Hours cover is contracted by NHS Norfolk to the East of England Ambulance NHS Foundation Trust |
|
|